THE LOWDOWN: Here are three inspirational case studies I wrote for a Family Mosaic tenants' annual report. Work involved interviewing people over the phone, writing the copy and seeking their approval for publication. Each story is different but they all have one thing in common. By providing support and opportunities, the client was able to make a real difference to people's lives. I particularly enjoyed interviewing Fred Hickford. He was a real character who'd been through a difficult time. His story was (is) remarkable.