THE LOWDOWN: A collection of tenant information leaflets were re-written and improved for a housing provider based in Scotland. The information was important as much of it formed part of the customer's tenancy agreement. Again, use of plain English, bullet points, clear subheads and plenty of paragraph breaks makes the content easy to read. By making sure your customers have access to well written, clear information you can reduce telephone and online enquiries, saving valuable staff time.

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